Business call recording that is secure and compliant
Business call recording captures your inbound and outbound calls so you can use them for training, quality assurance, dispute resolution and regulatory compliance. Use IT Telecoms provides call recording on cloud voice platforms including 8x8 and Evonex, with encrypted storage, controlled retention, and fast search and playback. It is built to support obligations under FCA rules, PCI DSS and UK GDPR, and it is available whether your team works in the office, at home or on the move.
Encrypted storage
Recordings are encrypted in transit and at rest, so sensitive conversations and customer data stay protected against unauthorised access.
Controlled retention
Set retention periods that match your regulatory and internal policies, with automatic deletion once a recording is no longer needed.
Search and playback
Find a call in seconds by number, agent, date or extension, then play it back, download it or share it with the right colleague.
Regulatory compliance
Support your obligations under FCA rules, PCI DSS and UK GDPR with secure capture, restricted access and a clear audit trail.
Training and quality
Use real calls to coach your team, score quality and improve customer experience without guessing what was said.
Dispute resolution
Settle disagreements over what was agreed with an accurate, time-stamped record of the conversation for reference.
Call recording that supports compliance and better service
For many UK businesses, recording calls is not optional. Financial services firms have obligations under FCA rules, anyone taking card payments over the phone must consider PCI DSS, and every organisation that handles personal data must respect UK GDPR. Use IT Telecoms delivers call recording on enterprise cloud voice platforms such as 8x8 and Evonex, so you can meet those responsibilities without stitching together separate systems.
Recording is only useful if the recordings are safe, findable and correctly managed. Our approach combines encrypted storage, granular access controls and defined retention, so recordings serve their purpose and are then removed on schedule. The same recordings support training, quality assurance and dispute resolution, turning a compliance requirement into a genuine business asset.
- Encrypted capture and storage of inbound and outbound calls
- Access restricted to authorised users with a clear audit trail
- Retention periods set to match FCA, PCI DSS and GDPR policies
- Pause and resume to keep card details out of recordings for PCI DSS
Find, review and act on any conversation
A recording you cannot find has little value. Our platforms let you search by caller number, agent, extension, date or time, then play back, download or securely share the exact call you need in moments. Supervisors can review calls for coaching, managers can resolve customer disputes with facts, and compliance teams can respond quickly to a subject access request or an audit.
Because recording is built into the cloud voice platform, it works consistently wherever your people are. Office-based staff, home workers and mobile users are all recorded to the same standard, and administrators manage everything from a single portal with no on-site hardware to maintain.
- Search and filter by number, agent, extension or date
- Instant playback, secure download and controlled sharing
- Consistent recording for office, home and mobile users
- Central portal for policy, access and retention management
Frequently asked questions
What is business call recording?
Business call recording captures inbound and outbound telephone calls and stores them securely for later review. Organisations use it for staff training, quality assurance, resolving disputes and meeting regulatory obligations. On cloud voice platforms such as 8x8 and Evonex, recording is built in and managed centrally.
Is call recording legal in the UK?
Yes, businesses can record calls in the UK provided they comply with UK GDPR and the relevant telecommunications and data protection rules. In practice this means having a lawful basis, informing callers that calls may be recorded, storing recordings securely and keeping them only as long as necessary. Certain regulated sectors, such as financial services under FCA rules, are required to record specific calls.
Does call recording support FCA, PCI DSS and GDPR compliance?
Yes. Our call recording is designed to support obligations under FCA rules, PCI DSS and UK GDPR through encrypted storage, controlled access and defined retention. For PCI DSS, recording can be paused while card details are taken so payment data is kept out of the recording. Access is restricted to authorised users with an audit trail.
How long are call recordings stored?
Retention is configurable to match your regulatory and internal policies, so recordings are kept for the period you require and then deleted automatically. Some FCA-regulated firms must keep certain records for years, while other businesses choose shorter periods to comply with UK GDPR data minimisation.
How do I search for and play back a recorded call?
Recordings can be searched by caller number, agent, extension, date or time through a secure online portal. Once you find the call, you can play it back, download it or share it with authorised colleagues in seconds, which makes coaching, quality reviews and dispute resolution straightforward.
Are recorded calls stored securely?
Yes. Recordings are encrypted in transit and at rest, and access is limited to authorised users. This protects sensitive customer information and privileged conversations, and it supports your responsibilities under UK GDPR and industry standards such as PCI DSS.
Can remote and hybrid workers be recorded too?
Yes. Because recording is part of the cloud voice platform, home workers, mobile users and office-based staff are all recorded to the same standard. There is no on-site hardware to maintain, and administrators manage recording policy for everyone from one portal.
How much does business call recording cost?
Pricing depends on the number of users, the platform and the retention you need, so we provide a tailored quote rather than a fixed price. Contact Use IT Telecoms on 01254 919133 or info@useit-telecoms.co.uk for a no-obligation quote scoped to your requirements.
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Record calls with confidence
Speak to a Lancashire-based specialist about secure, compliant call recording for training, quality assurance and FCA, PCI DSS and GDPR requirements.