AI receptionist and virtual receptionist for business
An AI receptionist is an intelligent virtual assistant that answers your business calls in a natural voice, captures caller details, routes enquiries to the right person and takes messages when your team is unavailable. Use IT Telecoms sets up AI-powered receptionist call handling on 8x8 and Evonex cloud voice, so every call is answered 24/7, including evenings, weekends and busy periods. The result is a professional first impression, fewer missed calls and no lost leads, all working alongside your existing team rather than replacing it.
Natural voice conversations
A lifelike virtual receptionist greets callers in a clear, natural voice, understands what they need and responds conversationally, so callers feel heard rather than trapped in a rigid phone menu.
Answers every single call
No engaged tones and no ringing out. The AI receptionist picks up every inbound call instantly, even at peak times or when your whole team is already on the phone.
Captures caller details
The assistant collects the caller name, company, number and reason for calling, then logs it in a clear message so nothing is missed and follow-up is quick and accurate.
Routes enquiries intelligently
Sales, support or accounts enquiries are directed to the right person or team automatically, connecting live callers to the correct department first time.
Takes messages out of hours
When your office is closed, the AI receptionist greets callers, answers common questions, captures the enquiry and emails the message to the right inbox for morning follow-up.
Works alongside your team
The virtual receptionist handles overflow, after-hours and routine calls, freeing your people for the conversations that need a human while making sure every lead is captured.
How an AI receptionist answers and routes your calls
An AI receptionist answers every inbound call with a natural, spoken greeting, then listens to why the caller is ringing. Using conversational speech recognition it understands the request, captures the caller details and either connects the caller to the right person, offers information or takes a message. Because it runs on cloud voice platforms such as 8x8 and Evonex, there is no on-site hardware to maintain and updates take effect instantly.
Use IT Telecoms designs the receptionist around how your business actually works, setting the greeting, the questions it asks, the departments it routes to and the fallback when a caller needs a human. Every path is tested before go live, and administrators can adjust prompts and routing from a web portal in minutes as teams and priorities change.
- Natural spoken greeting and conversational call handling
- Caller name, number and enquiry captured on every call
- Routing to the right person, team or voicemail by request
- Message to email so follow-up reaches the right inbox fast
Never miss a lead, day or night
Callers do not stop calling when your office closes, and a missed call is often a missed enquiry that goes to a competitor. The AI receptionist answers around the clock, handling evenings, weekends, holidays and overflow at busy times so every caller reaches a professional voice instead of a voicemail beep or an engaged tone.
Out of hours the assistant greets callers, answers routine questions, captures the details and emails the message to the right team for the next working day. During office hours it takes the overflow when your people are already busy, so no opportunity rings out. It works alongside your team, not instead of it, making sure the human touch is reserved for the calls that need it while nothing slips through.
- Every call answered 24/7, including evenings and weekends
- Overflow handling so busy periods never cause missed calls
- Out-of-hours messages captured and emailed to the right team
- Frees your team for high-value conversations that need a person
Frequently asked questions
What is an AI receptionist?
An AI receptionist is an intelligent virtual assistant that answers your business calls in a natural voice, captures caller details and routes enquiries or takes messages without a human answering every call. It works like a virtual receptionist that is always available. Use IT Telecoms sets this up on 8x8 and Evonex cloud voice so it handles calls 24/7.
How is an AI receptionist different from a normal auto-attendant?
A traditional auto-attendant plays a fixed menu and asks callers to press numbers. An AI receptionist holds a natural spoken conversation, understands what the caller needs, captures their details and decides how to route or respond. It is more flexible and feels more human, while still routing callers to the right person first time.
Will an AI receptionist replace my team?
No. The AI receptionist is designed to work alongside your team, not replace it. It handles overflow, after-hours and routine calls so nothing is missed, and connects callers to a real person whenever a human is the right answer. Your staff are freed up for the conversations that genuinely need them.
Can an AI receptionist take messages out of hours?
Yes. When your office is closed the AI receptionist greets callers, answers common questions, captures the caller name, number and reason for calling, then emails the message to the right inbox. Your team can follow up first thing, so no evening or weekend enquiry is lost.
How much does an AI receptionist cost?
Pricing depends on the number of users, call volumes and the cloud voice plan you choose, so we quote each business individually. AI-powered call handling is delivered as part of 8x8 and Evonex packages rather than as a costly standalone service. Contact us on 01254 919133 for a tailored quote.
How long does it take to set up an AI receptionist?
A cloud AI receptionist can typically be configured and live within days rather than weeks. Use IT Telecoms designs the greeting, questions and routing, tests every call path before go live, and handles number porting to avoid downtime.
Can the AI receptionist route calls to staff working from home?
Yes. Because it runs on cloud voice, the receptionist can route calls to softphone apps on laptops and mobiles as easily as to desk phones. Remote and hybrid staff are reached the same way as office-based teams, and messages arrive by email wherever they work.
Does an AI receptionist mean we will not miss leads?
That is the point of it. The AI receptionist answers every call 24/7, so there are no engaged tones, no ringing out and no unanswered after-hours calls. Every caller detail and enquiry is captured and passed to your team, so leads are followed up instead of lost.
More cloud voice features
Answer every call and never miss a lead
Speak to a Lancashire-based specialist about setting up an AI receptionist on 8x8 or Evonex cloud voice. Call 01254 919133 or email info@useit-telecoms.co.uk.